Refund policy
At PlantTeaTree, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and hassle-free return process.
30-Day Returns
We offer free returns within 30 days of delivery on eligible items. To qualify, products should be returned in good condition, preferably with their original packaging and included accessories.
Free Return Shipping
Eligible returns include free return shipping. Simply contact our support team, and we'll provide the necessary return instructions.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Final sale or clearance items
- Products damaged through misuse or improper handling
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll arrange a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method. Most refunds are processed within 5–10 business days, depending on your payment provider.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once shipped, our standard 30-day return policy applies.
Contact Us
If you have any questions about returns or refunds, please contact us:
PlantTeaTree
1799 Rue de la Doucine
L'Ancienne-Lorette, QC G2E 6H7
Canada
Phone: (416) 454-6083
Email: support@plantteatree.shop
Thank you for choosing PlantTeaTree. We appreciate your trust and are committed to providing quality products and excellent customer service.