Shipping policy
Thank you for shopping with PlantTeaTree. We are pleased to offer reliable shipping services to customers worldwide.
Free Worldwide Shipping
We proudly provide free shipping on all orders, with no minimum purchase required.
Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
- Processing Time: 1–2 Business Days
- Shipping Time: 7–10 Business Days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package throughout its journey.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. PlantTeaTree is not responsible for delays or additional costs resulting from incorrect or incomplete address information.
Lost or Damaged Packages
If your package is lost, damaged, or arrives with missing items, please contact us as soon as possible. Our customer support team will work with the shipping carrier to resolve the issue promptly.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise required by local regulations.
Contact Us
If you have any questions regarding shipping, please contact us:
PlantTeaTree
1799 Rue de la Doucine
L'Ancienne-Lorette, QC G2E 6H7
Canada
Phone: (416) 454-6083
Email: support@plantteatree.shop